Dear all,

Rest assured, we are running a full service here at Kelperland and are still able to offer exceptional care for your pet.

The only difference nowadays is that you as our client stay outside of the practice.

When you arrive please ring reception to tell us that you’re here. We will then either ring you or pop out to tell you when we are ready for your pet. See video here to explain:

Watch Now: Dropping off your pet

The vet will either come outside to speak to you directly (at a social distance) or ring you on the phone during the appointment to discuss. Once the appointment is finished our reception team will ring you to take card payment over the phone, arrange future appointments and then organise for your pet to go back into the porch for you to collect.

Even if new lockdown restrictions come into place over this winter, I am confident that we will carry on offering all services throughout. We have been running this ‘clients outside’ system since March 23rd and it is as good a solution as possible to caring for your pets during coronavirus.

It is sometimes frustrating and upsetting leaving your pet inside for us to examine and treat without you there to cuddle and talk to your pet. We completely understand this but currently, there is no other way. As soon as your pet is inside the porch one of our nurses takes care of them, before, during, and after their veterinary examination.

If you are self-isolating and are worried about your pet please give us a call – we will find a solution. We are still offering video consults which can work very well in these situations.

If you’re collecting mediation please bring your mobile with you so we can arrange collection and payment over the phone when you arrive.

I hope you; your families and your pets are keeping well. I’m proud that we are still able to offer an important service for you all – just let us know if we can be of help.

All the very best,

Simon

New family member? Take a look at our Puppy & Kitten Info Sheets.

You can even download them and pass them on to friends and family.

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